Conflict Resolution Tips: Improve Communication

Written by Daisie Team

Published on 10 July 2023 6 min read

Learning how to navigate disagreements is not just a skill—it's an art. Whether you're looking to enhance your personal relationships or improve the workplace environment, effective conflict resolution can be a game-changer. This guide will help you improve your communication skills, providing practical tips often found in professional conflict resolution training. Let's jump right in.

1. Define the Issue

Understanding the problem is the first step towards resolving it. It's like a detective piecing together a puzzle. Without knowing what you're dealing with, it's easy to misdirect your efforts. So, let's start by defining the issue.

What is the Problem?

Start by stating the problem clearly and succinctly. You might say something like, "I feel frustrated when meetings start late." By being specific, you can focus on the exact issue at hand, just like how a conflict resolution training would advise.

Identify the Root Cause

Once you've defined the problem, dig deeper. What's causing this issue? Using our example, the root cause might be a lack of time management or respect for others' time. By identifying the root cause, you can target your solutions more effectively.

Recognize the Effects

Finally, acknowledge the effects of the issue. This involves understanding how this problem impacts you and others involved. In our example, the effect might be that late meetings lead to rushed discussions and poor decision-making. This step is crucial because it highlights the importance of resolving the issue—something you'll learn in any effective conflict resolution training.

Defining the issue sets the stage for open and honest communication. It's the first step towards resolution, and it lays a foundation for the remaining steps. Just like in professional conflict resolution training, understanding the problem is the first key to solving it.

2. Listen Actively

Once you've defined the issue clearly, the next step is to listen—and not just to respond, but to truly understand. This is a cornerstone of any conflict resolution training. Active listening involves not just hearing the words, but really absorbing the underlying message, emotions, and intentions. So, how do you listen actively?

Show Empathy

Empathy is about stepping into another person's shoes. It's about understanding their feelings and perspectives, and showing that understanding back to them. For example, you might say, "I can see why you feel frustrated when meetings start late. It's disrespectful of your time and disrupts your schedule." This kind of empathetic response can make the other person feel valued and understood.

Avoid Interrupting

We've all been guilty of this. Someone's talking, and we jump in with our own thoughts before they've finished. But interrupting sends a message that your thoughts are more important than theirs, which can breed resentment. So, take a step back. Let the other person finish their thoughts completely before you respond. It might take some practice, but it's a vital skill in conflict resolution training.

Paraphrase Back

This is a neat trick to ensure you've really understood the other person. After they've expressed themselves, paraphrase what they've said back to them. For instance, you might say, "So what you're saying is, you feel disrespected when meetings start late, correct?" This shows that you've been paying attention and gives them a chance to clarify if you've misunderstood anything.

Active listening is like the secret sauce of effective communication. It fosters understanding, builds trust, and paves the way for resolution. Ask anyone who's undergone conflict resolution training, and they'll tell you—listening is half the battle.

3. Express Yourself Clearly

Once you've truly heard and understood the other person, it's your turn to convey your feelings and ideas. In conflict resolution training, you learn that how you express yourself can make a huge difference in how your message is received.

Use 'I' Statements

The way you phrase your thoughts can either ignite or diffuse tension. Instead of saying, "You always come late to meetings," try saying, "I feel disrespected when meetings start late." This 'I' statement focuses on your feelings, rather than blaming the other person. It's less likely to make them defensive, increasing the chances of a positive resolution.

Avoid Blaming Language

Blame is like pouring gasoline on conflict—it only makes things worse. So, avoid language that pins the blame on the other person. For example, instead of saying, "You never listen to me," you might say, "I don't feel heard in our conversations." Remember, the goal is resolution, not winning an argument.

Be Direct but Respectful

Sugarcoating or avoiding issues doesn't help anyone. Be direct in expressing your thoughts and feelings. However, it's equally important to remain respectful. Use a calm tone, choose your words carefully, and treat the other person's feelings with care. Being straightforward doesn't mean being harsh.

Clearly expressing yourself is not just about speaking—it's about communicating with intent, empathy, and respect. Mastering this skill can make conflict resolution a much smoother process. As with any skill, practice makes perfect, and conflict resolution training can provide you with the tools and techniques you need.

4. Come up with Solutions

Now, you've defined the issue, listened actively, and expressed yourself clearly. It's time to roll up your sleeves and start working on solutions. This stage is often the most dynamic part of conflict resolution training, and it's where collaboration really shines.

Brainstorm Together

Two heads are better than one, right? In this stage, you and the other party pool your thoughts and come up with as many solutions as possible. Remember, no idea is too crazy during brainstorming—it's all about quantity, not quality. This approach encourages creativity and can lead to unexpected solutions.

Evaluate Options

Once you've got a list of potential solutions, it's time to evaluate them. Consider the pros and cons of each option, and how they align with everyone's interests. This isn't a competition—it's about finding a solution that works for everyone. In conflict resolution training, you learn that the best solutions are those that satisfy all parties involved.

Agree on a Plan

After evaluating options, decide on a plan of action. This plan should outline who does what, when, and how. It's important that everyone understands and agrees with the plan. You know you've reached a good resolution when all parties feel they have been heard, and the outcome seems fair and balanced.

Coming up with solutions is an exciting stage in conflict resolution training. It's where you see the fruits of your communication efforts. Remember, the goal is to find a solution that respects everyone's needs and interests.

5. Follow Up

Great, you've come up with a shared solution! But the conflict resolution process doesn't end there. In fact, the follow-up stage is a key element of effective conflict resolution training. It's all about keeping the lines of communication open after you've reached an agreement.

Check in Regularly

First things first, make a habit of checking in regularly. This can be as simple as a quick chat to see how things are going. Regular check-ins help you keep track of progress and address any hiccups promptly. It's a great way to show you're committed to the solution and that you value the other person's input.

Provide Feedback

Feedback is a two-way street. You should both give and receive feedback. Constructive feedback helps you learn and grow. It's also a sign of respect—it shows you value the other person's perspective and are willing to listen. Remember, effective feedback is specific, timely, and focuses on behavior, not the person.

Revisit the Plan if Necessary

It's okay if the plan isn't perfect the first time around. If things aren't going as expected, don't be afraid to revisit the plan. Maybe there's an aspect you didn't consider, or perhaps circumstances have changed. Flexibility is key—what matters is that you're working together to find a solution.

Conflict resolution doesn't stop at finding a solution. It's a continuous process that requires regular check-ins and feedback. Remember, the goal of conflict resolution training isn't just to solve conflicts—it's to improve communication and build stronger, more respectful relationships.

If you're looking to improve communication and resolve conflicts more effectively, don't miss the workshop 'How To Conquer Your Creative Demons!' by Lauren Paige. This workshop will provide you with practical tips and techniques to help you navigate conflicts and enhance communication, ensuring a more harmonious creative process.